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Frequently Ask Questions
questions customers ask
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other payment options. For a full list of accepted payment methods, please visit our payment options page
How do I cancel or change my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We can only make changes or cancellations if your order has not yet been shipped. You can reach us via our support email or phone number, which are listed on our contact page. Please have your order number ready to expedite the process.
How much does shipping cost?
Shipping costs depend on the shipping method and destination. During the checkout process, you will be able to see the exact shipping cost for your order.
Do you ship internationally?
Yes, we ship to many countries around the world. Please check our shipping policy page for more information on international shipping.
What is your return policy?
Due to the custom and personalized nature of our products, all sales are final. We do not offer refunds, exchanges, or cancellations once an order has been placed. Each item is made specifically to your provided specifications, and therefore cannot be resold or reused.
Please review your order details carefully before submitting, including names, dates, colors, and any other custom information. If you notice an error on your part after ordering, contact us immediately — while we cannot guarantee changes, we will do our best to accommodate if production has
not yet started.